Earlier this week, David and Dorothy Snyder announced that Michael A. Upchurch had purchased The Delta Group
of Settlement Companies effective March 1, 2008. As the new owner, Chairman and CEO of Delta
Settlements, Michael Upchurch becomes a prominent stakeholder and
participant in the structured settlement market. Upchurch agreed to
provide S2KM with the following exclusive interview. Upchurch responded
in writing to S2KM's written questions:
What is your professional background?
After graduating with an MBA from Southern Methodist University, I
began my professional career with IBM. At IBM, l specialized in the
integration of advancing technologies into established business
processes. This skill set appears to be increasingly important within
the structured settlement and settlement planning industries.
In 2003, I entered the structured settlement industry with Ringler
Associates. The following year, I decided to focus exclusively on
helping injury victims and their attorneys. In 2004, I left Ringler and
formed Upchurch Financial Services
(UFS). During the past four years, UFS has enjoyed positive and
productive relationships with Millennium Settlements and National
Settlement Consultants. Throughout this learning process, I have
attempted to distinguish myself as a leading structured settlement
consultant. My focus has been on increasing the overall utility of the
settlement and the efficiency of the settlement process.
Effective March 1, 2008, David Snyder and Dorothy Snyder have announced the sale of
Delta Settlements to me. I am honored to be associated with Delta, Dave
and Dorothy and excited about the future of Delta Settlements and
structured settlements.
What are your interests outside of business?
My wife, Holly, is my college sweetheart from Emory University. We have
three children Mick (10), Isabella (8) and William (5). Whatever
personal time I have is devoted to my family.
What prompted you to enter the structured settlement industry?
My father, John J. Upchurch,
introduced me to structured settlements. My father is a former judge
who was instrumental in establishing the mediation legislation in the
state of Florida. He retired from the bench and established a mediation
practice that has become one of the most successful and respected
mediation firms in the United States. As a mediator, my father helps
resolve complex cases every day.
My father taught me the challenge and
importance of meeting the medical needs of catastrophic injury victims
- how to deal with ongoing medical expenses even before a case is
settled. That planning challenge requires knowledge about Medicaid and
Medicare. My father pointed out the disconnect that frequently occurs
among the victims' legal and financial advisors, as well as the
defendants, in addressing medical expenses.
My father recognized early the
importance and opportunity for integrated analytics, financial services
and care solutions. My father thought my business talents and interests
would be a good match for the structured settlement and settlement
planning industries.
What successes have you achieved in your structured settlement career to date?
I have been fortunate to have great teachers and mentors. I have
learned from some of the most influential trial attorneys in the state
of Florida. Specifically, E. Clay Parker has played a key role in my professional
development. Clay taught me how to evaluate different insurance
policies and understand the relationships between the different
defendants and key insurance stakeholders. This type of analysis is
extremely important when advising trial attorneys on settlement
strategy. As a structured settlement professional who advises trial
attorneys, I have the opportunity to communicate and practice Clay's
lessons on a weekly basis.
Within the structured settlement industry, I have learned from some of
the industry leaders. Scott Hoover taught me about the defense side of
the business. Chris Diamantis taught me the challenges of building,
managing and maintaining a multi-disciplined settlement firm. Most
recently, Michael and Bill Goodman taught me about execution,
organizational development and excellence. Michael and Bill have been
exceptional friends and mentors.
My past successes are defined by my personal structured settlement
production. Upchurch Financial and Delta Settlements will continue to
be production leaders within the structured settlement industry. In
addition to growing the structured settlement market, however, I want
to improve the structured settlement industry. I want to do more for
personal injury victims and their families.
What changes do you see occurring in the structured settlement market?
This is an exciting time to be part of the structured settlement
industry. Many changes are creating new business opportunities.
Obviously, the impact of government benefits is significant. Medicaid
and Medicare legislation is re-defining structured settlements and
settlement planning. Trusts and other banking products are important
and those markets will continue to grow rapidly. The secondary markets
are impacting all financial and estate planning - including structured
settlements. I want Delta to become the most knowledgeable structured settlement company
about the secondary markets. We need to help personal injury victims
before and after the settlement. The Internet impacts everyone and
every business. Delta will continue to be a technology leader within
the structured settlement industry.
What opportunities do you see to grow the structured settlement market?
NSSTA published some market research last year that indicated we have
hardly scratched the surface in developing the structured settlement
market. Annuities are great products. We are fortunate to have
excellent federal and state legislation for structured settlements. If
we can develop the same type of rules for Medicaid and Medicare,
structured settlements have a great future. It is important for all
structured settlement stakeholders to understand the issues and to
collaborate to develop the opportunities.
Why did you purchase Delta Settlements?
Delta Settlements is a fantastic company. Delta has wonderful owners,
outstanding producers and employees. I am honored to be associated with
Delta. Dave and Dorothy Snyder and my family share many of the same
personal and business values. Delta has an important future. Delta is
strategically positioned for success.
What role do you anticipate Delta will play in the structured settlement market?
Delta will continue to be a leader. We want to build upon the legacy
and success that Delta has already achieved. We want to be the best
structured settlement company - whatever positive performance metrics
you apply.
How do you see the following developments impacting structured settlements?
- Government benefits - Medicaid and Medicare legislation
have already revolutionized structured settlements. Any structured
settlement leader who wants to remain a leader must offer knowledge,
services and skill sets specific to government benefits.
- Secondary markets
- The secondary markets are a legal and business reality.
Unfortunately, our industry has not yet developed an adequate strategy
to address the issues created by factoring. As an industry, we should
be more proactive in developing best practices related to factoring. We
should advise our clients before and following the settlement. Where
factoring is appropriate, we should assist the original structured
settlement recipient to obtain as much money as possible. Delta
Settlements wants to play a leadership role in helping our industry
develop a more enlightened, and more effective, factoring strategy. If
done correctly, we can improve our sales growth as well as improve the
secondary market.
- Internet technologies - As you might
guess with my background at IBM, I am very focused on integrating
technologies into the structured settlement market. Over the past three
years, Upchurch Financial has built and tested a technology-based
marketing and case management system. Over the coming year we will
extend this platform to Delta and many of our clients. In addition, we
anticipate using Delta's website as a platform to provide services and
applications for our consultants and clients. Strategically, we expect
our technology expertise to be an important differentiating advantage
in the structured settlement marketplace.
For additional information about Delta Settlements, see S2KM's blog post titled "Michael Upchurch Purchases Delta Settlements".
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